How Can We Help?
Questions about your photos, your order or your plan? Find answers below or email us.
Using the Plated Studio iPhone app? See the app's Support.
Contact Us
Reach us at support@platedstudio.app. Include your restaurant name and the email you ordered with.
Frequently Asked Questions
How fast do I get my photos?
Your fixed photos are delivered within 24 hours, usually much sooner. We email you a download link when they're ready. Check your spam folder if you don't see it.
How do I cancel Whole Menu?
Sign in to your account page with the email you signed up with and cancel there. Your plan stays active until the end of the year you already paid for and does not renew. We email you 7 days before each renewal with the date and the amount.
Can I get a refund?
Paid orders are refundable within 7 days of purchase if the fixes are not delivered. We don't give partial refunds for the unused part of a Whole Menu year. See our Refund Policy.
Do you change my dishes?
Never. We fix the lighting, color and setting of the photo itself. Your food stays exactly as you served it.